Frequently Asked Questions

Go to the login page at iplusinteractive.ca. Enter your email address and password, then click Login.

If you’re an elementary school student, you don’t need to create an i+ Interactive account. Your teacher will provide you with your username, password, and group code. Make sure you have these three pieces of information before logging in to the my i+ platform.

When you log in for the first time, if you see a little green key on the thumbnail of the collection, it means you need to enter the activation key. You can find the key at the beginning of your physical workbook.

Note : You need a valid email address to create an account.

Go to the iplusinteractive.ca login page and click Register. Fill in the form and click the Register button.

If you’ve already created an account on cheneliere.ca or erpi.com, you can use it to log in to i+ Interactive. You don’t need to create a new account.

No. Continue using your usual platform.

Log in to your i+ Interactive account and click on the icon with your initials in the top right-hand corner of the library.

Select My account and click Change password. Follow the instructions to save your new password.

No worries! Go to the iplusinteractive.ca login page and click Forgot your password. Enter the email address associated with your i+ Interactive account and we’ll send you an email with a link to reset your password.

If you don’t receive the password reset email, it may be because you entered an invalid email address, or your school is blocking external emails. If so, please contact technical support.

Google Chrome generally saves the login information of the sites you visit, and it’s easy to find them! Simply paste chrome://settings/passwords into your browser and type iplusinteractif in the search bar in the top right-hand corner.

If this method does not work, please contact technical support. Make sure you have the activation code for one of your products on hand.

No. It is not possible to change your email address at this time.

If you need help, please contact your sales consultant (if you’re a teacher) or technical support (if you’re a student).

For the best experience, we recommend using Google Chrome and Microsoft Edge. However, the i+ Interactive platform is also supported on Safari.

Important : Your computer must be connected to the Internet.

System requirements:

• Operating system: recent version of Windows or OS X (Mac)
• Browser: Google Chrome or Microsoft Edge
• Adobe Acrobat Reader to read PDF documents

Important : Your tablet must be connected to the Internet.

System requirements:

• Tablet: recent version of iOS (iPad) or Android OS.
• Browser: Safari or Google Chrome

You need to clear your browser’s cache and delete your cookies. Read the procedure for Google Chrome here and Safari here.

If you’re using a VPN, you’ll need to disable it.

If the problem persists, please contact technical support.

You may see this error if you’re using Microsoft Edge. Click on the three-dot menu in the top right-hand corner of the window and select Settings. Then click on Downloads on the left, and deactivate the Open Office files in the browser option.

Make sure you have your product’s activation code, which can be found at the beginning of your physical book.

Go to your library and click Add a product. Enter the product activation code and click Add.

When you made your purchase, you received an email containing an activation link. Just click on the activation link in the email to add the product to your library.

You can also go to your account in the online store and click on the activation link in the My orders section.

The expiry date of a product is shown underneath the cover image in your library.

If you’re a college or university teacher, and have an adoption access for your product, your license does not expire.

Good to know : When a product expires, it’s automatically removed from your library.

First of all, make sure you have the group code your teacher gave you.

Open your digital book and enter the code in the My group section on the homepage, then click on the Join the group button. The content shared by your teacher will instantly appear under Contents.

If you can’t see the interactive workshops or shared documents, please contact your teacher. They will make them available to your group.

Make sure you’ve joined your teacher’s group!

No. The i+ Interactive platform can only be accessed from a tablet or computer. There is no app or mobile version.

No. The i+ Interactive platform does not have an offline mode.

The keyword search function is only available for college and university titles. Open your digital book and select the magnifying glass icon in the top right-hand corner.

In the toolbar, select the zoom + icon and use the cursor to mark the area you want to zoom in on. Release the cursor and the area will be zoomed in. You can move around in zoom mode using your mouse.

To exit zoom mode, simply click on the zoom - icon in the toolbar.

You can access these annotation tools from the book’s toolbar:

• Pencil: Allows you to write freely on the page.
• Highlighter: Allows you to highlight important passages.
• Text tool: Allows you to create a text box on the page.
• Text note: Allows you to add a personal note to the page and place it anywhere you like.
• Eye: Hides all markup on the page with a single click.

All markup is saved automatically. You can edit or delete it anytime.

Good to know: as a teacher, you can share your highlighter colors or text notes with students.

You don’t need to! As of August 1, 2023, all active products on the e-space platform have been automatically transferred to your i+ Interactive account. You just need to log in to i+ Interactive with the same email address. When you log in for the first time, you’ll need to reset your password for security reasons.

Yes. You can add personal files, Web links and audio recordings in your i+ Interactive digital books. All this content can be shared with students.

If you teach at the secondary school, college, or university level, you can also create your own interactive workshops and assign them to your students.

Unfortunately, the customizations you added on the e-space platform (highlighted text, personal files, personalized exercises, groups) can’t be transferred. You will need to recreate them in i+ Interactive.

On the Groups page, click on the top drop-down list and select the Add group option. Once your group has been created, you need to pass on the group code to your students so they can access the content you share. Students’ names will automatically appear in the group list as they register.

If you’re an elementary school teacher, you’ll need to add students to your group, either manually (when creating the group) or by importing an Excel file with your students’ names.

Good to know: You can create up to 12 groups.

Yes. On the Groups page, select the group you want to delete. Click on Group settings, then on the Delete tab.

Important: Once a group has been deleted, it’s gone forever. It cannot be recovered.

Each group has a unique code. You can find it in the bottom left-hand corner of the Groups page. To display the group code, select the group from the drop-down list at the top. You need to share the group code with your students so they can join your group.

Most of our collections have interactive workshops. However, they aren’t available by default in the student version; you’ll need to unlock them with the Assign button.

Similarly, use the Share button to unlock documents for students. If you see the icon of a green lock, it means that the document is already available in the student version, so you don’t need to share it.

Good to know: You can share content with an entire group or with just a few students.

If you’re a secondary school, college, or university teacher, you can assign an interactive workshop in one of two ways:

• Learning mode: Students have access to the answer key for each question and can repeat the workshop several times.
• Evaluation mode: Students do not see the answer key and can only do the workshop once. You can increase the number of allowed attempts. This mode is ideal for exams.

Good to know:

• Workshops can only be assigned in one mode at a time.
• The system always saves the student’s best score.

No. Your students need to join your group to access the interactive workshops you assign.

However, some collections have materials that don’t require teacher intervention (for example, self-corrected exercises for college and university students).

Yes. You can track your students’ results for the interactive workshops in the Groups page. Results are displayed in detailed tables by group or by student.

Good to know: You can export and download a group’s results in Excel format.

No. You cannot change the mark assigned by the system at this time.

However, you can reset a student’s mark so they can redo the workshop.

To delete all the annotations you’ve made in your digital book, click on the trash icon in the toolbar and select the second option On all pages of the book.

Important: deleting annotations is permanent, this action cannot be undone.

Yes. In the elementary and secondary school collections, you can display the answers on a page one by one or all at once. You can find the display options for answers at the bottom right corner of the pages that contain exercises.

Yes. If you’re a primary or secondary school teacher, you can share the answer key for a page with your groups by clicking on the Share answers button at the bottom right corner of the page.

Good to know:

• You can turn answer sharing on or off at any time.
• You can view all the pages where you’ve enabled answer sharing in the Answers tab in the Table of Contents of your digital workbook.

Yes. Go to the Answers tab in the Table of Contents of your digital workbook and click the Delete all button.

Yes. In the elementary and secondary school collections, you can use the Student View function to access your students’ digital workbooks and see their answers. To access it, click on the icon with a student and a book in the top right corner.

Good to know: You can write text notes to give personalized feedback to each of your students.

Yes. The i+ Interactive platform is compatible with most smartboards on the market.

Go to your library and click the Add a free trial button. You can explore most of our elementary and secondary school collections for free with a 90-day free trial.

If you’re a college or university teacher, please contact your Chenelière Éducation or ERPI sales consultant.